Dedicated GeM Account Management
Outsource daily GeM portal operations to certified procurement executives. We manage catalog updates, incident monitoring, order processing, CRAC reconciliation, and maintain your 5-star seller rating.
Comprehensive Monthly Account Stewardship
We take complete operational ownership so you never miss an order, tender notification, or crucial buyer query.
Profile & Health Optimization
Continuous auditing of seller credentials, DSC expiry, tax filings, and caution money limits to prevent sudden account lockouts.
- Seller Assessment Index management
- Caution money virtual balance monitoring
- Primary signatory verification renewals
Catalog & Inventory Sync
Updating stock availability, revising pricing to reflect raw material fluctuations, and pairing new approved product codes.
- Real-time price and stock adjustments
- Golden parameter compliance updates
- Reseller authorization maintenance
Incident Management
Proactive resolution of buyer complaints, deviation notices, and incident tickets to prevent account debarment.
- Drafting legal representations within SLA
- Mutual dispute settlement coordination
- Protecting caution money forfeiture
Tender Discovery Desk
Daily scanning of Ministry, Defence, and PSU bids matching your product specifications, with alerts sent directly to your desk.
- Custom CPV and keyword bid alerts
- Preliminary ATC feasibility checks
- Tender calendar and deadline tracking
Order Fulfillment & Invoicing
End-to-end guidance from purchase order acceptance, delivery schedule dispatch, to generating GeM-compliant invoices.
- Purchase Order (PO) acceptance advisory
- E-way bill & delivery proof archiving
- GeM invoice creation with GST compliance
CRAC & Payment Follow-up
Ensuring buyers generate Consignee Receipt and Acceptance Certificate (CRAC) within mandated 10 days for prompt release of funds.
- 10-day auto-CRAC compliance tracking
- Formal escalation for delayed clearances
- PFMS & direct treasury transfer status
How Your Monthly Retainer Functions
When you onboard with GrowForge Account Management, a dedicated GeM Operations Executive is assigned to your account with a direct escalation manager.
Weekly Operational Review
Detailed report on active bids, newly listed SKUs, buyer views, and account performance metrics.
Incident Response Within 4 Hours
Immediate drafting and portal upload of formal responses to any buyer incident notification.
Quarterly Catalog Overhaul
Reviewing competitor prices, adjusting golden parameters, and optimizing for upcoming seasonal government procurement.
Growth Account Retainer
Designed for active sellers aiming to secure continuous orders and maintain spotless compliance.
- Dedicated GeM Account Manager
- Up to 150 Active Catalog Listings
- Daily Ministry Tender Scans
- Up to 4 Monthly Custom Bid Participations
- Incident Resolution & CRAC Follow-up