Refund & Cancellation Policy

1. Principle of Advisory Services

GrowForge Advisory Services LLP provides customized professional consulting, document audit, technical analysis, and digital portal management. Because our services involve immediate allocation of senior consultants, technical time, and proprietary compliance templates upon engagement, our refund terms are outlined as follows.

2. One-Time Engagements (Registration & Audit)

• Cancellation Before Work Commences: If a client requests cancellation in writing within 24 hours of payment and before any document verification or portal work has commenced, a 90% refund will be issued (10% retained towards administrative banking costs).
• After Work Initiation: Once document scrutiny, DSC configuration, or portal filing has been initiated by our team, fees for one-time engagements become strictly non-refundable.

3. Monthly & Quarterly Retainers

For monthly and quarterly account management retainers:

• Retainer subscriptions can be cancelled with 15 days written notice prior to the commencement of the next billing cycle.
• No pro-rata refunds are issued for the ongoing billing period during which services are actively utilized.

4. Government Portal & Third-Party Fees

Payments made directly by the client to government portals or third-party certifying agencies—such as GeM Caution Money, QCI Vendor Assessment Fees, Digital Signature Certificate (DSC) issuance charges, or Tender Earnest Money Deposits (EMD)—are governed strictly by the respective government agency’s rules and are non-refundable by GrowForge.

5. Refund Request Mechanism

All refund requests must be formally submitted in writing to our billing desk at billing@growforge.in accompanied by the original invoice number and justification. Approved refunds are processed via the original payment method within 7 to 10 business days.